One of the big problems in CRM 3.0 was the email integration/management. There were huge improvements over version 1 and 1.2 but there were still many opportunities to streamline the process and configuration. Well MSFT really worked on this and I am happy to say the Email management functions and features and architecture has been greatly enhanced. I am sure we will discover opportunities for improvement" but I have to say I am very impressed with the new Email management system in CRM 4.0.
The CRM TEAM did a great write up on all the enhancements here: CLICK HERE
It really lays out a high level guide all the changes, enhancements and advancements. I highly recommend any admin start looking here. The Implementation and Installation guides will help with the most detailed readings. The best way to learn is to install and start testing and "poking around"
Regards, Jon Petrucelli
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