THis guy knows a ton about CRM and posts very frequently. Great info. Here is a good feature overview of some of the functional and feature enhancements to MS CRM v4.0 vs CRM 3.0.
For those of us who have been lucky enough to be working with TITAN for some time now we can finally share some of the great features now that the NDA has been lifted.
Core features include:
Multi-Tenancy
Muli-Lingual User Interface (MUI packs will be available to download and install)
Multi-Currency
Workflow now integrated into the browser utilising Windows Workflow Foundation Activities
Duplicate Record Detection
Report Wizard
New 'Relationship' capabilities for Entities
Web Import (including custom entities) - including the ability to import data that 'updates' existing records
Improved Mail Merge including merge to Word from the browser
Ability to display attributes from a related entity in a view
Offline SDK for the Outlook Client
A Resource Center
and lots of performance improvements........
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