Some people get offended when we recommend them reading a dummies book to learn more about CRM. To a new user MS CRM is a very big and complex application with lots of wrinkles and nuances. It takes time. The dummies book and the series in general is very good for communicating basic info and baseline training on complex topics. That is why it is a institution in book stores.
I would recommend that new users start with the MS CRM for Dummies book that is readily avail at Barnes and Nobles or Amazon. I would point them towards this and have a few copies in the offices avail for people. There is a great amount of info in this book that is all applicable to your needs. Here is a link to order:
http://www.amazon.com/Microsoft-CRM-Dummies-Computer-Tech/dp/0471799459/ref=sr_1_1/105-8927735-8858004?ie=UTF8&s=books&qid=1193157344&sr=8-1
The used ones are in good shape and going for $10.00 apiece.
Most of the basic questions that come up would be answered in this book.. Also with some background already on the application you will be able to read this in 3-4 hours. It is pretty fast and loaded with info.
I know this sounds stupid to read a dummies book but it is very good for a new user to get up to speed and answer the basic questions in all new users minds: "what does CRM stand for".
Regards, Jon Petrucelli - http://www.produtivegap.com/
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