Check out this overview video of the Avaya integration to MS CRM. Good quick overview and demo.
http://info.101com.com/default.asp?id=31538
We use the Avaya IP Office internally and it is a very nice integration. It is seamless and works rather well as long as you are at your desk. The other limitation is that it only works in the browser. Weird but true.
Jon Petrucelli - www.productivegap.com - Austin Texas
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